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FAQ

What does glass blowing involve?

Glass blowing is a centuries-old art and craft that involves shaping molten glass into various objects and forms using a blowpipe, or blow tube. It requires a high degree of skill, precision, and control over the glass at extremely high temperatures. Glass blowing requires both artistic creativity and technical expertise to transform molten glass into stunning works of art.

This is the number one question we get asked and why we create orders in the manner we do. We are extremely confident in our process. Here’s how we handle it. 

  1. Your sales order and ash collection jar have your order number and customer name. These two items never leave each other’s side.
  2. When you place an order you will be asked for your loved one’s or pet’s initials. We will actually hot stamp those exact initials onto the glass during the creation process. This excludes mini stars and necklace pendants.
  3. We only create one order at a time. While this may make the creation process take longer, it ensures zero cross-contamination of ashes. We believe that this kind of care is necessary for respecting your loved one or pet.
  4. As soon as we finish an order, the remaining ashes are immediately returned to your ash collection jar, and then placed back into your order packet.
  5. With every item ordered, we include a certificate of authenticity. The certificate of authenticity will include the name of the item we created, who the item is in memory of, the signature and name of the artist who created it and the date the item was created.

Yes, we will send an email confirming your ash collection kit arrived.

Yes, having your remaining ashes mailed back to you is an option, but we have an alternative offering too. We can mix any remaining ashes into an additional special mini signature blown glass hanging star for just $69.

If a customer still opts to have the remaining ashes mailed back, due to USPS law, we must mail them back in a separate express mailer. The customer is responsible for covering the postage which will be similar in price to when they originally paid to have the ashes mailed to Remember Me Glass. As a reminder, we only require one tablespoon of ashes to fulfill your blown glass keepsake order.

In the extremely rare occurrence your glass art is lost or damaged in transit, please contact us to let us know. We pride ourselves in customer service and will guarantee your order by recreating it at no cost to you.

Yes, custom colors can be used to create your glass art. Please give us a call or send an email to find out pricing and time frames.

Yes, we are able to give a price break on multiple items being ordered. Shipping is our largest cost on each order so by having multiple items shipped together, we can pass the savings along to our customers.

Yes, our stars, hearts, and spheres all come with free engraving. We have a place in our online store for customers to include initials, a nickname, or full name to the order. Our pet discs come with an engraved plaque. Unfortunately, our mini stars and pendants do not have enough room for engraving.

This is totally normal, and while they are very small and do not happen all the time it can be a possibility. Cremated remains consist of organic compounds which are converted into metal oxide when mixed into glass. These metal oxides can create small bubbles as part of a chemical reaction, this is what helps make every glass art item unique.

At Remember Me Glass we take great pride in the care and attention we dedicate to every order. With that being said to give that care to our intake, design, creation, and finishing processes we project a three to five-week window from when we receive your ash collection kit. Your order may certainly be completed sooner, but that’s the timetable we like to give all of our customers.

Yes, we have created custom items for our clients such as ducks, fish, pumpkins, and more that include cremains. Please call or email us to find out more about quantities, pricing, and order time.

Fused glass memorials that incorporate your loved one or pet’s cremains are a beautiful and meaningful way to honor their memory. These unique pieces of art provide a physical reminder of your beloved one and allow you to embark on a journey of healing, love, and remembrance.

Take a look at our process to find out what you can expect from your Remember Me Glass custom cremation keepsake.

Once you receive your glass memorial keepsake, find a special place in your home to display it where you can see it and appreciate it every day. It will serve as a beautiful reminder of the love you shared. 

We utilize a flat rate shipping & handling cost to account for all three shipments needed, and remain in compliance with USPS law by using an express mailer for shipments that include cremains.